Shipping Policy
🚫 Temporary Suspension of Delivery to Macau
Due to recent changes in customs regulations, we are temporarily suspending deliveries to Macau. We apologize for the inconvenience and appreciate your understanding.
📦 Order Processing
Orders are processed within 1–2 business days after payment confirmation.
🚚 Estimated Delivery Time
Taiwan (Main Island)
Home Delivery: Arrives within 1–2 business days after shipment (excluding weekends & holidays).
7-Eleven Pickup: Estimated 3–5 days to arrive at the selected store.
Taiwan (Outlying Islands)
Order prep: 5–7 days
Shipping: Approx. 4 days (may vary based on airline and sea freight schedules)
Hong Kong & Macau
Order prep: 5–7 days
Shipping: Approx. 4 days (subject to air/sea transport availability)
📮 Delivery Partners
Standard (Room Temperature) Shipping
Taiwan: Black Cat (宅急便), 7-Eleven Pickup
Outlying Islands: Black Cat, 7-Eleven Pickup
Hong Kong & Macau: SF Express
Frozen Delivery
Taiwan: Black Cat (Cold Chain Service)
🚫 Returns & Exchanges
Please note that we do not accept returns or exchanges once the package is opened, unless the product is defective.
We reserve the right to modify shipping terms and promotional activities without prior notice.
💰 Shipping Fees
Taiwan (Main Island)
Home Delivery: Free shipping on orders over NT$999. Orders below that will incur a NT$90 shipping fee.
7-Eleven Pickup: Free shipping on orders over NT$799. Orders below that will incur a NT$65 pickup fee.
Taiwan (Outlying Islands)
Free shipping on orders over NT$4,000. Orders below that will incur a NT$300 delivery fee.
Hong Kong & Macau
Free shipping on orders over NT$5,000 (note: flavored whey protein is excluded from free shipping eligibility).
Orders below the threshold will be charged shipping based on product weight.
